Privacy policy

What we collect

When you submit a request we collect the property address, city and ZIP, property type, the description you write, any photos you upload, your name, email, phone, and your preferred contact method. When you call, our call system records the source of the call and the campaign that led to it.

We also collect standard web analytics: pages viewed, referring source, campaign parameters, device category and coarse region.

What never leaves the form

Your street address, the free-text description, uploaded filenames, your email and your phone number are never sent to analytics or advertising platforms as event parameters. Photo uploads are reported to analytics only as a count bucket.

How we use it

• To scope, quote, schedule and complete the work you asked about
• To contact you by your stated preferred method
• To measure which campaigns produce genuine enquiries
• To keep records required for insurance, accounting and tax

Cookies and consent

Analytics and advertising storage are set according to your consent choice. You can revisit that choice at any time from the link in the footer. Declining does not affect your ability to use the site or send a request.

Call handling

Calls may be routed through a tracking number so we can tell which campaign produced the call. Where calls are recorded, you are notified at the start of the call.

Text messages

If you choose text as your preferred contact method, we will text you about your request. Message frequency varies and standard rates may apply. Reply STOP to end and HELP for help. SMS consent is collected separately and is never bundled into general terms.

Who we share with

Service providers that operate the site, the form, file storage, our CRM, call tracking, email and analytics, under contract and only for those purposes. We do not sell your information.

How long we keep it

Enquiries are retained while the relationship is active and for the period required for accounting and insurance afterwards. Uploaded photos are deleted on the retention schedule stated in our records policy.

Your choices

You can ask us for a copy of what we hold, ask us to correct it, or ask us to delete it, subject to records we are required to keep. Contact us at info@mybackyardreset.com.

Security

Data is transmitted over HTTPS. Uploads are restricted by file type, scanned, and stored with signed access. Access to the CRM, analytics, hosting and domain is limited to the people who need it.

Contact

My Backyard Reset LLC · info@mybackyardreset.com · 561-351-9601 · Palm Beach, Martin and St. Lucie counties, Florida.